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LUMO Energy

Lumo Energy is an Australian energy retailer owned by Snowy Hydro, one of Australia’s largest and oldest renewable energy generators. Lumo Energy serves almost 1 Million Residential and Business customers in Victoria, New South Wales, South Australia, and Queensland in partnership with Red Energy. Gas is also available to Victorian residents.

Lumo Energy began operating as an electricity and gas retailer in Victoria in 2002 under the name Victoria Electricity. Soon after, they expanded into the other eastern Australian states with South Australia Electricity, Queensland Electricity and New South Wales Electricity. Operations in the four states came together under one name with the launch of Lumo Energy in 2010.

The Lumo Movers options is an electricity plan ideal for people who move house frequently. Extra discounts for bundled electricity and gas are also on offer in Victoria. GreenPower plans ensure a nominated percentage of generated power comes from renewable sources.

Customers that pay on time will benefit from a bonus discount that applies across the entire bill and not just on the usage rate. The Lumo Ameego customer rewards program offers customers a range of exclusive discounts on groceries, movie tickets, fuel, white goods and more. The easy to use mobile app calculates savings and tallies rewards that can be used at Woolworths, Coles, Kmart, Caltex, Target and other big Australian brands.

Why Choose Lumo Energy?

As one of Australia’s fastest growing energy retailers, Lumo Energy’s vision is to provide easy-to-use energy solutions, while delivering them in a unique and customer friendly fashion.

Lumo Energy values community highly, partnering with organisations to support grassroots initiatives and provide meaningful engagement with the public, beyond traditional expectations of an energy retailer. Currently, Lumo Energy supports The Salvation Army, Netball Victoria and the Western Bulldogs

At Budget Hero, we will compare energy plans from our range of retailers for your property, considering the lowest rates, overall discounts and special offers, that you are looking for from your electricity company.

We work hard to find great deals from leading energy retailers you can trust.

Service Locations

  • NSW
  • VIC
  • SA
  • QLD

Customer Types

  • Residential
  • Business

Benefits Of Getting Connected With Lumo Energy

  • Residential and Business Energy Plans
  • Competitive pricing
  • Pay online option
  • Renewable Energy Specialists
  • Pay-on-Time discount applies to entire bill
  • Customer Rewards Program
  • Local, Australian Call Centres

Frequently Asked Questions

What is the best electricity plan for me?

Every household is different, and there are lots of ways you can tailor your electricity plan. Budget Hero provides up to date energy comparison, price comparison, and energy deals from our panel of providers. So you can make an informed decision. It also important to consider whether you want to pay your bills monthly or quarterly depending on your needs. It is always a good time for a bit of exploration and comparison, as you could save hundreds, start today by comparing energy with Budget Hero providers!

How long will it take to switch providers?

Once you’ve confirmed your details with Budget Hero, you’ll be moved over to your new provider within 3-4 weeks, but it depends on the provider and state. Finding a cheap energy deal and confirming your Budget Hero takes only a few minutes. Following that, you have a 10 Business Day ‘cooling off’ period. If you change your mind during this time, you can cancel the switch through Budget Hero and nothing changes. Your new provider will also handle all of the paperwork.

How do I know this energy company is above board if I've never heard of them?

The Australian energy regulator ensures that every single supplier follows the same rules and regulations, so all Australians have a fair chance of finding an energy company to suit their needs. This is especially important for those who want smaller, lesser-known providers because they can trust in the fact that these companies will be held accountable by law if something goes wrong with their service.

Do I need to cancel my Direct Debit?

When you decide to close your account with your current provider, the company will send you a final bill and the company cancels the direct debit after taking the final payment. If there are any funds in credit on your previous plan, they should notify you so they can transfer these back into your bank account or send me the money via cheque.

Are there any hidden energy costs?

No, our service is completely free for all customers. This covers everything from visiting our website or calling our call centre to Budget Hero providers online at the click of a button. We are here to provide you with competitive energy deals and services from our panel of providers.

Is the service from Budget Hero free?

Yes. it is completely free to Budget Hero’s customers. We get paid a commission by your new gas and electricity provider.

How does Solar energy work?

Solar Panels are made up of many solar cells, which convert sunlight directly into electricity. A photovoltaic (PV) module is a packaged connected assembly of typically 6×10 photovoltaic solar cells but may have as many as 72 cells. Solar panels generate electricity when light shines on the array of panels. The amount generated depends upon how much power or energy the sun provides to the area where they are mounted.

Can you connect my energy if I am moving house?

Yes, we can compare & connect you to a retailer of your choice. Connections usually require at least one business day notice, there may be a connection fee passed through to you. This is not from us; this is charged from the distributor & will be applied to your first energy bill.

When I switch providers will my gas or electricity be interrupted?

There may not be any interruption to your supply of electricity or gas. This is because they will continue to be supplied by the same energy distributor. All that really changes is the name of the energy retailer that issues your energy bills.

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